Welcome to Port Village & Mossman Medical Centres.


CORONAVIRUS HEALTH ALERT

If you have symptoms of a cold or flu such as cough, fever or shortness of breath AND have travelled in the past 2 weeks please call the Coronavirus Hotline on 1800 020 080.

If you have any type of cold, flu or respiratory infection please call Port Village Medical Centre on (07) 4099 5043 or Mossman Medical Centre on (07) 4098 1248 for further instructions, prior to attending our Medical Centres.


Information for Port Village and Mossman Medical Centres with respect to the Coronavirus (COVID-19) updated 25/3/20

In view of the rapidly evolving situation surrounding coronavirus we have made some changes to normal practices and procedures. This is in order to maintain a safe environment within the surgery for all of our patients and staff. As an accredited general practice we have always adhered strictly to professional standards and guidelines regarding patient safety.

The following additional precautions have been introduced.

We are operating a locked door at Port Village and Mossman Medical Centres to ensure no “walk in” patients.

We are conducting screening phone calls for all patients making appointments and on arrival at the surgery.

All patients who are deemed at risk of Coronavirus as per current guidelines are redirected to the hospital for testing and assessment.

In addition, all patients with any cough cold or flu symptoms are seen in a separate temporary premise adjacent to our Mossman Medical Centre.

We have introduced very rigorous hygiene measures to all areas of the medical centres.

All magazines and toys have been removed from the waiting rooms and all surfaces and door handles are cleaned and disinfected after every patient. High grade hand sanitizer is placed at the entry door and all patients are asked to use it on entering and leaving the premises.

To ensure appropriate distancing we have removed most chairs from the waiting room and are asking the majority of patients to wait outside until the doctor or nurse are ready to take them directly into a room. We have placed some chairs outside of the premises and these are also cleaned regularly.

We are offering telephone consultations to any patients in the following categories:

o Aged at least 70 years old.

o Indigenous and aged at least 50 years old.

o Pregnant.

o A parent of a child under 12 months.

o Immune compromised.

o Have a chronic medical condition that results in increased risk from coronavirus infection.

In addition, Dr Charles McCaldin is able to conduct telephone consultations for any of his patients (ie do not have to be in above category)

We will update this information on a regular basis.

Our doctors and staff in Port Douglas and Mossman strive to provide excellent medical services to local residents and the many visitors to come to this beautiful part of the world.We are proud to provide you with a wide variety of services at two locations in Port Douglas & Mossman. Read more…

Our Medical Centres:

Emergencies:

In case of a life threatening emergency please call 000

We offer a 24 hour on call emergency service.

The on call Doctor can be contacted by phoning  (07) 4099 5043
Special call out rates apply.

Read more about emergency treatment options.

Appointments:

Please phone Port Village Medical Centre on (07) 4099 5043 or Mossman Medical Centre on (07) 4098 1248 for an appointment.

If you need more time with the doctor, please tell the receptionist when you make your appointment.

Urgent medical problems will be seen promptly.

Read more about doctors appointments.

House Calls:

We are available to visit you at home if you are too unwell to come to the surgery.

Please phone Port Village Medical Centre on (07) 4099 5043 or Mossman Medical Centre on (07) 4098 1248 to arrange a visit.