To Make an Appointment:
Please phone –
- 07 4099 5043 (Port Village) or
- 07 4098 1248 (Mossman)
We do encourage you to always see your normal treating doctor, however please note that not all our doctors are available on every day.
We strive to provide the most appropriate type of appointment depending on your requirements and ask that if you have more than one problem, and feel that you may need longer time with the doctor, to please advise the receptionist when making your appointment. Longer appointments will incur an additional charge though for Medicare eligible patients, the Medicare rebate is also proportionally higher, so the out of pocket cost is similar. Please also advise us if the appointment is for a special purpose such as immunisation, driver’s or employment medical or for a pap smear.
While we strive to consistently run on time, delays can occur because of the unpredictability of General Practice, especially when our team needs to see very unwell people urgently. We thank you for your patience and understanding if this occurs and apologise for inconvenience it may cause you. We will aim to inform you of any unexpected additional waiting times.
Please note that our weekend clinics are intended for conditions of an urgent nature only and that patients are seen in order of time arrival.
It is very important that you phone us in advance to cancel an appointment if you are unable to keep it, so it may be offered to another patient.
After hours care
In an emergency situation, such as chest pain or tightness, loss of conscious or severe bleeding, call 000 for an ambulance.
For general medical advice out of hours please call 13432581 (13HEALTH), which is a health advice telephone service operated by Queensland Health.
Our medical centres offer after hours care to our community and visitors. Outside of our surgery hours you may contact the doctor on call by phoning 4099 5043. A recorded message will give you the telephone number for our doctor on call. The doctor may be able to provide telephone advice to assist with your problem and guide you as to whether you should attend hospital immediately or whether your problem can safely be addressed at the next available medical centre appointment.
If you cannot contact the doctor you may telephone the Mossman district hospital on 4084 1200 or, in an emergency, call 000 for an ambulance.
Scheduled home visits are available for patients whose condition prevents them from attending the surgery, depending on the availability of doctors. However, for practical reasons, emergency home visits may not be possible during surgery hours. If you are unable to attend the clinic, and have an urgent condition, you may need to call 000 for an ambulance and go to hospital.
Medical certificate/workcover certificates/centrelink forms
Patients will need to see the doctor to obtain a medical certificate. If you require a certificate please remember to ask during the consultation.
Repeat prescriptions and specialist referrals
It is best to see your doctor for your repeat prescriptions and repeat specialist referrals. This is intended to give an opportunity for your doctor to regularly review your condition and medication. Planning ahead is necessary to prevent running out of your medication. If you need a repeat prescription and cannot see the doctor beforehand, the doctor may agree to provide it at their discretion and will require at least 48 hours notice. There is a $10 fee applicable to this service to cover the time the doctor must take to check and update your record and to write the prescription.