Telephoning your doctor:

If you feel you need to speak to your doctor urgently, you may ring during normal surgery hours.  If the doctor is busy and is unable to take your call, it will be returned as soon as practicable. Due to the intense work load of the doctors, this may take up to 24 hours – emergency calls are put through immediately.

Quality Improvement:

We are continually trying to improve  services offered to our patients. If you have any suggestions or complaints about any aspect of our services please ask our reception staff for a feedback form which will be given to our practice manager for actioning. Any complaints will be dealt with confidentially and we will endeavour to offer a personal appointment to discuss any issues raised.

Email:

This email service is not checked regularly.  If your email is in regard to appointments, patient information, results or medical records, please telephone our reception staff at Port Village on 4099 5043 or Mossman on 4098 1248 to discuss your enquiry.

For your privacy, we do not send any patient information via email.

Please use the form below to contact Port Village and Mossman Medical Centres for general enquiries only by email and please be aware that all emails are unencrypted: