We strive to provide the most appropriate type of appointment depending on your requirements.

We ask that if you have more than one problem or feel that you may need longer time with the doctor, to please advise the receptionist when making your appointment.

Longer appointments will incur an additional charge for Medicare eligible patients.

The Medicare rebate is proportionally higher, so that the out-of-pocket cost is similar.

Please also advise us if the appointment is for a special purpose such as immunisation, driver’s or employment medical or for a pap smear.

Over the years the government funding of Medicare has not kept pace with rising costs, and our doctors have been forced to introduce the following fee schedule for their services.

Please click here to review our full billing schedule.

While our practices strive to consistently run on time, delays can occur because of the unpredictability of General Practice, especially when our team needs to see very unwell people urgently.

Emergencies will be given priority.

Our receptionists will do their best to advise of any unforeseen delays.

We thank you for your patience and understanding if delays occur, and apologise for inconvenience it may cause you.

We appreciate our patients taking the same measures of care.

Our clinics are closed on weekends. But we do offer After Hours Care (see below)

In an emergency situation, such as chest pain or tightness, loss of conscious or severe bleeding, call 000 for an ambulance.

For general medical advice out of hours please call 13432581 (13HEALTH), which is a health advice telephone service operated by Queensland Health.

Our medical centres offer after hours care to our community and visitors.

Outside of our surgery hours you may contact the doctor on call by calling 4099 5043.

A recorded message will give you the telephone number for the doctor on call.

The doctor may be able to provide telephone advice to assist with your problem and guide you as to whether you should attend hospital immediately or whether your problem can safely be addressed at the next available medical centre appointment.

If you cannot contact the doctor you may telephone the Mossman Multi-Purpose Heslth Centre on 4084 1200 or, in an emergency, call 000 for an ambulance.

Scheduled home visits are available for patients whose condition prevents them from attending the surgery, depending on the availability of doctors.

However, for practical reasons, emergency home visits may not be possible during surgery hours.

If you are unable to attend the clinic, and have an urgent condition, you may need to call 000 for an ambulance and go to hospital.

• National Relay Service (NRS) for patients who are deaf 133 677. 

• Translation and Interpreter Services (TIS) for patients who speak languages other than English 131 450. 

  If you need a translator or help organising, please let us know before your appointment. 

Telephone and video consultations are available for patients who have had a face-to-face consultation at our practice in the past 12 months.

The same billing policy applies for these consultations.

If you have a cough, sore throat, fever or any COVID-19 like symptoms, please contact reception to book a telehealth consultation with one of our doctors.

Please do not enter the surgery.

Patients will need to see the doctor to obtain a medical certificate.

If you require a certificate please remember to ask during the consultation.

It is best to see your doctor for your repeat prescriptions and repeat specialist referrals.

This is intended to give an opportunity for your doctor to regularly review your condition and medication.

Planning ahead is necessary to prevent running out of your medication.

Prescriptions will not be provided without consultation.

Please click here to view our policies for patient information and privacy.