Your doctor will advise when they expect to receive your medical results. Our staff are unable to give results.

QML Pathology results will be available on your MY HEALTH Record one week after they have been reported on.

If you remain unwell please make an appointment to see your doctor.

We use an automated HOTDOC system to send patients SMS messages about:

• Appointment reminders

• Messages about follow up of test results and other important matters (also known as recalls) and

• Preventative health reminders

Your consent is required to receive the above SMS messages.

Please advise the receptionist if you would like to activate or de-activate these messages.

If you have opted out of receiving SMS messages or do not have a mobile telephone we will attempt to contact you via telephone or letter for all important recall information.

Please ensure your contact details are current.

At Port Village and Mossman Medical Centres we promote high quality and safe care for every patient. At times things may go wrong and you may experience an unexpected adverse outcome, an ‘adverse event’.

If this happens, you can expect to have an open discussion with the treating team, your family members and / or carer(s) about:

• what happened

• what is being done about it and

• the steps we are taking to prevent it from happening again

Open disclosure is the name given to this communication process.

Please refer to the Open Disclosure information sheet link below for further information.

Open Disclosure Information Sheet

We are sometimes involved in the teaching of medical students program. Please advise us if you do not wish to participate.

This practice does not participate in social media.  Please see our Social Media Policy.

At Port Village & Mossman Medical Centres, some of our team use AI technology to support your doctor during consultations. _________________________________________

Supporting Your Care with the Latest Information 

As medical knowledge continues to evolve, our doctors may use secure, clinically approved AI tools to help access and review the most up-to-date information. 

These tools support, but do not replace your doctor’s expertise and clinical judgement. Your care remains personalised, confidential, and centred on your individual needs at all times.

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What is an AI scribe?

An AI scribe is a digital tool that helps your GP write notes in real time while they talk to you. Your GP

• Checks and approves all notes before they are saved in your medical record.

• Makes all medical decisions using their clinical knowledge and judgement

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How does this help you?

Our goal is to improve your experience by:

• Increasing quality time with your GP as they focus on you and your health concerns during the consultation instead of the computer

• Reducing the administrative burden on your doctors

• Supporting accurate, complete medical records

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Your choice

• Your doctor will ask your permission before using an AI scribe

• You can say no or change your mind at anytime

• Saying no will not affect your care

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Privacy and security

• Your information is private, confidential, and secure.

• We follow Australian privacy laws and professional standards

• No audio recordings are ever saved. Notes are written securely during the visit and only written notes saved by your GP are added to your medical record.

• The AI system complies with Australian privacy laws and all data is securely hosted in Australia

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Questions?

Please speak with your doctor or reception team

Given the potential risks associated with email and that it is not encrypted, it’s wise to avoid using it for sensitive tasks like scheduling appointments, cancelling them, or requesting results and prescriptions. Using phone contact ensures a more secure and immediate way to handle these matters.

Please see our Electronic and Email Policy

We welcome your suggestions and have forms available at reception if you would like to put something in writing.

If you would like to offer feedback about any aspect of your experience, please either do so on the form or if preferred, contact the Practice Manager by calling 4099 5043.

Should you feel your concerns are not being heard the contact number for the Health Ombudsman is 133 646.