Your doctor will advise when they expect to receive your medical results. Our staff are unable to give results.

QML Pathology results will be available on your MY HEALTH Record one week after they have been reported on.

If you remain unwell please make an appointment to see your doctor.

We use an automated HOTDOC system to send patients SMS messages about:

• Appointment reminders

• Messages about follow up of test results and other important matters (also known as recalls) and

• Preventative health reminders

Your consent is required to receive the above SMS messages.

Please advise the receptionist if you would like to activate or de-activate these messages.

If you have opted out of receiving SMS messages or do not have a mobile telephone we will attempt to contact you via telephone or letter for all important recall information.

Please ensure your contact details are current.

At Port Village and Mossman Medical Centres we promote high quality and safe care for every patient. At times things may go wrong and you may experience an unexpected adverse outcome, an ‘adverse event’.

If this happens, you can expect to have an open discussion with the treating team, your family members and / or carer(s) about:

• what happened

• what is being done about it and

• the steps we are taking to prevent it from happening again

Open disclosure is the name given to this communication process.

Please refer to the Open Disclosure information sheet link below for further information.

Open Disclosure Information Sheet

We are sometimes involved in the teaching of medical students program. Please advise us if you do not wish to participate.

This practice does not participate in social media.  Please see our Social Media Policy.

Given the potential risks associated with email and that it is not encrypted, it’s wise to avoid using it for sensitive tasks like scheduling appointments, cancelling them, or requesting results and prescriptions. Using phone contact ensures a more secure and immediate way to handle these matters.

Please see ourElectronic and Email Policy

We welcome your suggestions and have forms available at reception if you would like to put something in writing.

If you would like to offer feedback about any aspect of your experience, please either do so on the form or if preferred, contact the Practice Manager by calling 4099 4043.

Should you feel your concerns are not being heard the contact number for the Health Ombudsman is 133 646.